Privacy Policy
This website is an e-commerce platform accessible via the Internet at www.nouveau-visage.com. It is operated by LABORATOIRE NOUVEAU VISAGE, a company incorporated in France under registration number 977 511 948, with its registered office at 58 avenue de Wagram, 75017 Paris, France.
Last updated: May 21, 2026 · Contact: contact@nouveau-visage.com
1. INTRODUCTION
This Privacy Policy describes how LABORATOIRE NOUVEAU VISAGE ("we", "us", or "the Data Controller") collects, uses, stores, and protects the personal data of users and customers of the website at https://www.nouveau-visage.com. LABORATOIRE NOUVEAU VISAGE is a simplified joint-stock company (SAS) incorporated in France with a share capital of 10,000 euros, registered under SIREN number 977 511 948 with the Paris Trade and Companies Register (977 511 948 R.C.S. Paris), with its registered office at 58 avenue de Wagram, 75017 Paris, France.
This Policy complies with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data ("GDPR") and the French Data Protection Act (Loi n° 78-17 du 6 janvier 1978 modifiée).
2. DATA CONTROLLER
–Name: LABORATOIRE NOUVEAU VISAGE
–SIREN: 977 511 948
–Address: 58 avenue de Wagram, 75017 Paris, France
–Email: contact@nouveau-visage.com
–Phone: +33 6 91 46 68 81
3. DATA WE COLLECT
3.1 Data You Provide Directly
When you use the Site and our services, we may collect the following categories of data:
–Identity data: first name, last name, email address, phone number;
–Delivery data: postal address, city, postcode, country;
–Account data: username, encrypted password;
–Transaction data: order history, amounts, payment methods used (no full card details are stored);
–Communications: exchanges by email or via the contact form.
3.2 Data Collected Automatically
When you browse the Site, we automatically collect:
–Connection data: IP address, browser type and version, operating system;
–Navigation data: pages visited, time spent on the Site, browsing path;
–Cookies and trackers (see Section 7 below).
4. PURPOSES AND LEGAL BASES
We process your personal data on the following legal bases:
4.1 Performance of a Contract
Processing orders, managing payments, arranging deliveries, handling returns and after-sales service, and communicating about orders.
4.2 Legal Obligation
Archiving invoices and accounting records in accordance with French statutory obligations (retention period: 10 years), combating fraud, and fulfilling tax obligations.
4.3 Legitimate Interest
Improving the Site and our services, ensuring Site security, producing anonymised usage statistics, and preventing fraud.
4.4 Consent
Sending commercial communications and newsletters. You may withdraw your consent at any time via the unsubscribe link in each email or by contacting us.
5. RECIPIENTS OF YOUR DATA
Your personal data is accessible only to LABORATOIRE NOUVEAU VISAGE and to the following service providers, strictly within the scope of their respective missions:
–Payment provider (Shopify Payments or equivalent): secure transaction processing;
–Carriers and logistics providers: order delivery;
–Website hosting provider (Shopify Inc.): data storage;
–Email service provider: sending order confirmations and commercial communications.
We do not sell, rent, or transfer your personal data to third parties for commercial purposes.
6. RETENTION PERIODS
–Customer data (account, orders): 3 years from the date of the last purchase or last login, then archived;
–Billing data: 10 years (statutory accounting obligation);
–Navigation data and cookies: maximum 13 months;
–Commercial prospecting data: 3 years from the date of last contact.
7. COOKIES AND TRACKERS
7.1 What is a Cookie?
A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit the Site. Cookies are used to improve your browsing experience and to collect statistical information.
7.2 Types of Cookies Used
–Essential cookies: necessary for the Site to function (shopping cart, user session, security). These cannot be disabled.
–Analytical cookies: used to measure audience and improve the Site (e.g. Google Analytics). Deposited only with your consent.
–Personalisation cookies: remember your preferences (language, currency). Deposited only with your consent.
–Marketing cookies: used to offer you relevant advertising. Deposited only with your consent.
7.3 Managing Cookies
You can manage your cookie preferences via the cookie management banner displayed on your first visit to the Site. You can also configure your browser to refuse cookies, although this may affect certain features of the Site.
8. INTERNATIONAL DATA TRANSFERS
Some of our service providers (including Shopify Inc., based in the United States) may process your data outside the European Union. Where this is the case, such transfers are made in accordance with the protection mechanisms provided for by the GDPR (standard contractual clauses approved by the European Commission, adequacy decisions, etc.).
9. YOUR RIGHTS
In accordance with the GDPR and the French Data Protection Act, you have the following rights regarding your personal data:
–Right of access: obtain confirmation that data concerning you is being processed and receive a copy;
–Right of rectification: request the correction of inaccurate or incomplete data;
–Right to erasure ("right to be forgotten"): request deletion of your data in the cases provided for by law;
–Right to restriction of processing: request a temporary suspension of the processing of your data;
–Right to data portability: receive your data in a structured, machine-readable format;
–Right to object: object to the processing of your data, in particular for direct marketing purposes;
–Right to withdraw consent: withdraw your consent at any time where processing is based on consent.
To exercise these rights, please send your request to: contact@nouveau-visage.com or by post to: LABORATOIRE NOUVEAU VISAGE, 58 avenue de Wagram, 75017 Paris, France. We will respond within one month.
If you are not satisfied with our response, you have the right to lodge a complaint with the French data protection authority (CNIL) at www.cnil.fr.
10. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Financial transactions are secured by SSL encryption. We do not have access to your full bank card details.
11. MINORS
The Site is intended for adults. We do not knowingly collect personal data from individuals under the age of 16. If a minor provides us with their data, their parents or legal guardians may contact us to request its deletion.
12. POLICY UPDATES
We reserve the right to amend this Privacy Policy at any time, in particular to comply with changes in applicable law. The version in force is the version published on the Site at the time of your visit. In the event of a material change, users will be informed by email or via a notice on the Site.
13. CONTACT
For any questions regarding this Privacy Policy or the processing of your personal data, please contact us:
–By email: contact@nouveau-visage.com
–By phone: +33 6 91 46 68 81
–By post: LABORATOIRE NOUVEAU VISAGE, 58 avenue de Wagram, 75017 Paris, France